FAQ
Questions, answered.
Can't find yours? Ask us on WhatsApp — a real person replies.
عام سوالات
Do you serve men?
No. Noor is for women only, and every therapist is a woman. We don't take bookings for men, mixed gatherings, hotels or guest houses.
What do I need to arrange at home?
Just a quiet room with space about the size of a single bed. Your therapist brings a folding table, fresh sheets, towels, oils and all tools.
Which areas do you cover?
DHA, Gulberg, Johar Town, Model Town, Bahria Town, Wapda Town, Cantt, Garden Town, Faisal Town, Valencia, Lake City, Askari in Lahore. Outside these areas we still come where we can, with a visit charge of Rs 400.
How do I pay?
Cash, JazzCash, Easypaisa or bank transfer, after your treatment. Monthly packages are paid at the start of the month. Minimum booking is Rs 2,500.
Can I cancel or move my booking?
Yes. Moving or cancelling is free up to 3 hours before your slot. After that we may charge the visit fee, because your therapist has already set out.
Who are your therapists?
Trained women with salon or spa experience. Before joining, each one shares her CNIC and a police character certificate, and works with a senior therapist before visiting clients alone.
Is it hygienic?
Every visit uses fresh sheets and towels, single-use spatulas and files, and tools that are cleaned and disinfected between clients.
I'm pregnant or have a health condition. Can I book?
Please tell us when you book. Some treatments, like hot stone and certain oils, aren't suitable, and we'll suggest gentler options. We don't treat medical conditions.
Can I ask for the same therapist again?
Yes. Tell us her name when you message and we'll book her whenever she's free.
What are your timings?
10:00 am – 8:00 pm, every day. Same-day bookings are often possible — message us and we'll tell you the next free slot.
Can I gift a session?
Yes. Message us the treatment and your friend's name; we'll send a gift note she can redeem any time within two months.